SYLTE STUDIOS PRIVACY POLICY

Sylte Studios respects your privacy. Read our privacy policy guidelines for a simple explanation of how we collect, use, disclose, transfer, and store information about you. You can familiarize yourself with the privacy policy guidelines through the headings below and contact us if you have any questions.

LAST UPDATED 16. JANUARY 2023.

 
 
  • At Sylte Studios, we place a strong emphasis on privacy and ensuring that these fundamental rights do not vary depending on where you live in the world. Therefore, we treat all data related to identified or identifiable individuals - or that Sylte Studios is associated with or contributes to being able to be associated with individuals - as personal information, regardless of where these individuals reside. This means that data that directly identifies you, such as your name, is considered personal information. Data that does not directly identify you but can likely identify you based on it is also categorized as personal information. Summarized information is considered non-personal in these privacy policy guidelines.

    These privacy policy guidelines describe how Sylte Studios or companies affiliated with Sylte Studios (collectively referred to as "Sylte Studios") handle personal information when you interact with us on our websites and directly (such as over the phone). Sylte Studios services may also contain links to third parties. Sylte Studios' privacy policy guidelines do not cover how third parties define and use personal information. Before interacting with such third parties, we recommend that you read their guidelines and familiarize yourself with your privacy rights.

  • At Sylte Studios, we respect the right to receive information about and access to personal data, as well as the right to transfer, restrict the processing of, and delete personal data. We offer these rights to our customers worldwide. If you choose to exercise these privacy rights, you shall not be discriminated against or experience a decrease in service from Sylte Studios. When asked to consent to Sylte Studios processing your personal data, you have the right to withdraw your consent at any time.

    To exercise your privacy rights and choices, including when a third-party service provider acts on behalf of Sylte Studios, you can visit Sylte Studios' data and privacy page. If you want a copy of your personal data, you can submit a request through our contact us page.

    In certain situations, we may not be able to approve requests. An example of this is if you ask us to delete your transaction data, but Sylte Studios is required to record the relevant transactions in accordance with applicable law.

  • Sylte Studios believes that good products and privacy can coexist. Therefore, we strive to limit the collection of personal information to what is necessary. Descriptions of how Sylte Studios handles personal information in various services can be found at syltestudios.no/privacy.

    When you establish a customer relationship with us, purchase or activate a product or service, download images, register for webinars, newsletters, connect to our services, contact us (including on social media), participate in online surveys, or have any other interaction with Sylte Studios, we collect various information.

    Examples include:

    Contact information. Information such as name, email address, physical address, phone number, and other contact details.

    Payment information. Information about your billing address and the payment method you use, such as bank information and details of credit cards, debit cards, and other payment cards.

    Transaction information. Information about purchases of products and services from Sylte Studios and transactions through Sylte Studios, including purchases on Sylte Studios platforms.

    Usage data. Information about your activity in our services and how you use them, such as browser logs, search logs, interaction with products, performance data, other diagnostic data, and other usage data.

    Other information you provide to us. Information such as the content of your communication with Sylte Studios, including interaction with customer support and on social media.

    You are not obligated to provide us with the requested personal information. However, if you choose not to provide personal information, in many cases, we may not be able to offer you the relevant products or services or respond to your inquiries.

  • Sylte Studios may receive personal information about you from individuals, companies, or third parties acting on your instructions, partners who assist us in providing our products and services, implementing security measures, and preventing fraud, and from other lawful sources.

    Individuals. Sylte Studios may collect information about you from other individuals - for example, if someone has sent you a product or gift card, invited you to a Sylte Studios service or one of our forums, or shared content with you.

    On your instructions. You may ask other individuals or third parties to share information with Sylte Studios. You may also request that information from a loyalty program be shared with Sylte Studios so that you can earn points for purchases of products and services from Sylte Studios.

    Company information. Sylte Studios may collect information about the company from other entities - for example, public data from the Brønnøysund Register Centre, turnover figures from Proff, and credit information from credit agencies. This is done to ensure that Sylte Studios works with serious and solvent customers in order to avoid losses and damages.

    Sylte Studios partners. For security purposes and to prevent fraud, we may also verify the information you provide us through a third party - for example, when you enter into a customer agreement with Sylte Studios.

    In connection with research and development, we may use datasets, such as datasets containing images, voice recordings, and other data that can be linked to an identifiable person. When we collect such datasets, we do so in accordance with applicable laws, including the laws of the jurisdiction where the hosting server for the dataset is located. When we use such datasets in research and development, we do not attempt to re-identify individuals in the datasets.

  • Sylte Studios uses personal information to provide our services, process your transactions, communicate with you, implement security measures, prevent fraud, and comply with the law. With your consent, we may also use personal information for other purposes.

    Depending on the situation, Sylte Studios' processing of personal information may be based on your consent or justified by the necessity to fulfill an agreement with you, protect your or others' vital interests, or comply with the law. We may also process your personal information in cases where we believe that the processing serves our or others' legitimate interests and takes into account your interests, rights, and expectations. More information is available in the product-specific information embedded in our products and features as described above. If you have any questions regarding the legal basis for the processing of personal information, please contact the privacy officer at syltestudios/privacy.

    Provide our services. Sylte Studios collects the personal information we need to provide our services. This may include personal information we collect to improve our offerings, for internal purposes - such as auditing or data analysis - or for troubleshooting.

    Process your transactions. In order to process your transactions, Sylte Studios needs to collect information such as your name and purchase and payment details.

    Communicate with you. In order to respond to inquiries, contact you regarding transactions or your account, market our products and services, convey other relevant information, or request information or feedback. From time to time, we may also use personal information to send important messages, such as information about purchases and changes to our terms and policies. As this type of information is crucial to the interaction between you and Sylte Studios, you cannot opt out of such messages.

    Implement security measures and prevent fraud. To protect individuals, employees, and Sylte Studios, and to prevent loss and fraud, including protecting individuals, employees, and Sylte Studios for the benefit of all our customers and users, and in connection with checking or scanning uploaded materials and images to detect illegal use, use beyond agreed use and license period, etc.

    Personal information used for personalization. If you choose to personalize your services and communication where possible, Sylte Studios uses the information we collect to provide you with personalized services or communication. You can find out more about how relevant services use information to personalize your experience by reviewing the privacy information displayed the first time you use a service that requests the use of your personal information. We ensure that this information is easy to find.

    Comply with the law. To comply with applicable laws - for example, to fulfill obligations related to taxation and reporting or to comply with a valid directive from the authorities.

    Sylte Studios does not use algorithms or profiling as the basis for decisions that significantly affect you without first reviewing the matter manually. Sylte Studios does not use or share sensitive personal information.

    Sylte Studios only stores personal information for as long as necessary for the purposes for which it was collected, including as described in these privacy policies or in specific privacy statements, or as required by law. We store your personal information for the period required for the purposes described in these privacy policies and in the privacy summaries for specific services. When determining storage periods, we carefully consider whether it is necessary to store the collected personal information. If the personal information needs to be stored, we try to limit the storage to the shortest period permitted by law.

  • Sylte Studios may share personal information with companies affiliated with Sylte Studios, service providers acting on our behalf, our partners, developers, publishers, or, upon your instructions, other parties. Sylte Studios does not disclose personal information to third parties for processing related to their own marketing purposes.

    Service Providers. Sylte Studios may engage third parties to act as service providers or perform certain tasks on our behalf, such as processing or storing data, including personal information, in connection with your use of our services and delivery of products to customers. Sylte Studios' service providers are committed to processing personal information in accordance with these privacy guidelines and our instructions.

    Partners. From time to time, Sylte Studios may provide services or other offers in collaboration with third parties. Payment services used by Sylte Studios are examples of such collaborations between Sylte Studios and third parties. Sylte Studios requires its partners to protect your personal information.

    Others. Sylte Studios may share your personal information with others in accordance with your instructions or consent, such as when we share information with subcontractors in a project indirectly working for you through Sylte Studios. Provided we have a legal basis for doing so, we may also disclose information about you if we determine that it is reasonable and necessary to enforce our terms or protect our business or partners, or in connection with restructuring, mergers, and sales.

    Sylte Studios does not sell your personal information. Sylte Studios also does not "share" your personal information.

  • Sylte Studios believes that good privacy requires good security. We protect your personal information using administrative, technical, and physical security measures, taking into account the types of personal information, processing activities, and threats involved. We continuously strive to improve these security measures to ensure your personal information is always well protected.

  • Sylte Studios websites, online services, interactive applications, and ads may use "cookies" and other technology, such as pixel tags. This technology helps us better understand user behavior, including in relation to security measures and fraud prevention. We also get an overview of which parts of the website users have visited, and the technology contributes to better ads, web searches, and associated measurements.

    Communication cookies. Such cookies help transfer network traffic to and from Sylte Studios systems, and help us, among other things, identify errors.

    Necessary cookies. Such cookies are placed as needed to provide a specific function or service you have used or requested. With the help of such cookies, for example, we can display our websites in the correct format and language, verify and confirm your transactions, and save the contents of your bag when you shop at syltestudios.com.

    Other cookies. Such cookies help us understand how visitors interact with our websites and online services - for example, assessing the effectiveness of ads and web searches. Sylte Studios also uses such cookies to remember choices you make on web pages, so we can provide you with a more personalized experience.

    If you prefer Sylte Studios not to use cookies, you have the option to disable them. To disable cookies in the Safari browser, select "Block all cookies" in the privacy settings in Safari. If you use a different browser, you can check with the browser provider on how to disable cookies. If you disable all cookies, certain features on Sylte Studios website may not be available.

    In addition to cookies, Sylte Studios uses other technology to achieve similar goals.

    Some email messages Sylte Studios sends you contain a forwarding URL to content on the Sylte Studios website. When you click on such a URL, you are redirected through a separate server before reaching the destination page on our website. We track such redirects to identify interest in specific topics and measure how well we communicate with you. If you do not want to be tracked in this way, you should avoid clicking on graphics and text links in email messages.

    Generally, data collected by Sylte Studios using such cookies and similar technology is not treated as personal information. If IP addresses or similar identifiers are defined as personal information in local legislation, we also treat them as personal information in these regions. In some cases, Sylte Studios may combine data collected using such technology, which is not categorized as personal information, with personal information that Sylte Studios has registered. When we combine data in this way, we treat the combined data as personal information in accordance with these privacy guidelines.

  • If you have any questions about Sylte Studios' privacy policies or procedures, including when a third-party service provider acts on our behalf, or if you wish to contact our privacy officer, you can contact us or give us a call. We will also assist you if you have any questions about how to file a privacy-related complaint.

    Sylte Studios takes privacy matters very seriously. A specialized team will review your request and attempt to provide the best possible answer to your inquiry. This includes requests for access to personal information or downloading a copy of the information. In most cases, we typically respond within seven days. In other cases, we may require more information or notify you that we need more time to respond.

    If your complaint relates to a potential improvement in our handling of privacy issues, we will strive to update our procedures as quickly as possible. In cases where a privacy issue has resulted in negative consequences for you or another person, we will take action to resolve the issue for you or the relevant individual.

    You can at any time – including if you are not satisfied with Sylte Studios' response – submit your complaint to the relevant regulator. We will do our best to provide you with the information you need about instances and channels that are relevant to your complaint.

    In the event of significant changes to these privacy policies, we will publish a notice on this website at least one week before the changes take effect. If we have your contact information, we will also notify you directly of the changes.